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Episode 15—Managing the Student Journey from Prospects to Alumni, Pt 1


Enrollment leaders are charged, first and foremost, with bringing in the new incoming student class. Many also add retention services to their responsibility. But few are given the task of managing the student journey from prospect to alumni like our two guests, Mr. Joe Montgomery and Dr. Juan Alexander. 

In this two-part series we will discuss the challenges and the advantages of enrollment carrying the responsibility for the student experience from the moment a student inquires into the college, through the student years, and into the ongoing relationship an alum has with their alma mater. 

In part one of this series, Jay talks with Joe and Juan about the inception years with a prospective student, and what can be learned about building a strong and intentional relationship with these young incoming students.

About Dr. Juan Alexander
Dr. Juan Alexander is the currently serves as the Associate Vice-President of Enrollment Management at Norfolk State University. In this role he oversees all of the university’s enrollment management offices to include: Undergraduate Admissions and Recruitment, Transfer Admission and Services, Financial Aid, Registrar, New Student Orientation and Graduate Recruitment. Prior to coming to NSU, Dr. Alexander has had the pleasure of overseeing admissions and recruitment at Savannah State University, Kentucky State University, Wilberforce University and Alabama A&M University. Also, at Old Dominion University he served as a Site Director for the university’s distance education program. His more than 15 years of higher education experience includes enrollment management, distance education, academic advising, and alumni affairs. He has also worked in K12. As an enrollment management leader, he has spent his career applying his expertise and innovation to streamline admissions processing, increasing enrollment, creating marketing strategies, and implementing technology to support and enhance admissions and recruitment initiatives.

He earned his doctorate from Creighton University in Educational Leadership and holds two degrees from Norfolk State University: a Bachelor’s in Mass Communications, with a concentration in Public Relations, and a Masters of Arts in Teaching.

About Mr. Joseph Montgomery
For over 20-years, Mr. Joseph Montgomery has been a noteworthy leader in the college admissions/enrollment space. He has experience with admission work at HBCUs and Private Selective Colleges throughout the United States' southeastern region. Before joining Tuskegee University, he spent 6-years at the College Board as Director, Higher Education Services advising chief enrollment officers at universities throughout the south on matters relating to admissions, financial aid, registration, and student success indicators. Beyond servicing as the Vice President of Enrollment Management and Student Success at Tuskegee University, he serves on the Education Finance Institute Advisory Board that focuses on strengthen mission-focused colleges and universities that primarily serve low-income, first-generation, and minority students. Lastly, he was selected to serve on the National Association College Admissions Counseling – Commission on Redesigning the College Admission and Financial Aid Through a Racial Equity Lens. The panel will examine the college entrance pipeline, postsecondary financial aid requirements, and the role of racial equity in postsecondary enrollment. He holds Bachelor's Degree from Voorhees College (HBCU) and a Master's Degree from North Carolina Agricultural and Technical State University (HBCU) and currently resides in Blacksburg, VA and Tuskegee, AL.